Terms & Conditions

Last Updated: 26 September 2026

These Terms & Conditions apply to purchases made through Marple Pet Shop and govern your use of our website and purchase of products from us.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. About Marple Pet Shop

Business Name: Marple Pet Shop
Business Email: support@marplepetshop.com
Business Phone: +44 161 427 0111
Business Address: 61 Stockport Road, Marple, Stockport, England, SK6 6AA, United Kingdom
Customer Service Hours: Monday–Friday | 9:00 AM–5:00 PM UK local time
Time Zone: Europe/London

2. Eligibility

You must be legally capable of entering into a contract to place an order with Marple Pet Shop.

By placing an order, you confirm that the information you provide is accurate and complete.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

Product colours and appearance may vary slightly depending on your device, screen settings or photography conditions.

We reserve the right to correct genuine errors or inaccuracies in product information where necessary.

Nothing in these Terms & Conditions limits your statutory consumer rights regarding goods that are faulty, not as described or otherwise do not conform to the contract. UK consumer law provides statutory rights in relation to goods supplied to consumers.

4. Prices

All product prices displayed on our website are shown in British Pounds Sterling (GBP/£) unless otherwise stated.

Any applicable delivery charges will be displayed before you complete your purchase.

We reserve the right to change product prices before an order is accepted. Changes will not affect an order that has already been accepted, except where correction is required because of a genuine pricing or information error.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

You are responsible for ensuring that your order details, including your name, delivery address, email address and contact information, are accurate.

We may contact you if clarification is required regarding your order.

6. Order Acceptance

After placing an order, you may receive an order acknowledgement by email.

An order acknowledgement confirms that we have received your order request. It does not necessarily mean that the order has been accepted.

A contract for the purchase of products is formed when we accept your order and confirm the order for fulfilment, subject to applicable law.

We may cancel an order before acceptance where, for example, a product is unavailable, a genuine pricing or listing error has occurred, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Payment

Payment must be completed using the payment methods available at checkout.

Payment information may be processed by the relevant payment service provider.

We do not knowingly accept fraudulent or unauthorised payment transactions.

If a payment cannot be successfully authorised or completed, we may be unable to fulfil the order.

8. Delivery

We deliver products according to the delivery options and charges displayed at checkout.

Delivery times may vary depending on the delivery service, destination, product availability and circumstances outside our reasonable control.

We will provide applicable delivery information before you complete your order.

Where a specific delivery date or period has been agreed, we will use reasonable efforts to meet it.

Your statutory rights are not affected by delivery arrangements.

9. Cancellation and Change of Mind

For most online purchases of goods, UK consumer law provides a 14-day cancellation period for eligible distance contracts. The cancellation period generally begins when the consumer receives the goods, subject to the applicable rules and exceptions.

If you wish to cancel an eligible order, please contact us within the applicable cancellation period.

Certain products or circumstances may be excluded from the statutory cancellation right under applicable law.

Where the statutory cancellation right applies, any refund and return arrangements will be handled in accordance with applicable UK law.

10. Returns

If you cancel an eligible order or need to return goods because they are faulty, damaged or otherwise do not conform to the contract, please contact us:

Email: support@marplepetshop.com
Phone: +44 161 427 0111

Products should be returned in accordance with our applicable Return & Refund Policy.

Nothing in our return procedure removes or limits your statutory consumer rights.

11. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.

Depending on the circumstances, you may have rights to:

Repair
Replacement
Price reduction
Refund

Your rights depend on the circumstances and applicable UK consumer law.

UK consumer law provides that goods supplied to consumers must meet applicable requirements, including being as described and of satisfactory quality.

12. Refunds

Where a refund is due, we will process it in accordance with applicable UK law and our Return & Refund Policy.

Refunds will normally be made using the original payment method where reasonably possible.

The timing for the refund to appear in your account may depend on your bank or payment provider.

13. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional terms stated at the time of the promotion.

Unless expressly stated otherwise:

Discount codes cannot be exchanged for cash.
Promotional codes may have expiry dates.
Certain products may be excluded from promotions.
We may withdraw or amend a promotion where permitted by law.

Any applicable promotional conditions will be displayed with the relevant offer.

14. Website Use

You agree to use the Marple Pet Shop website lawfully and responsibly.

You must not:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to website systems.
Introduce malicious software or harmful code.
Interfere with website security or functionality.
Use website content for fraudulent purposes.

We may restrict or suspend access where reasonably necessary to protect our website, customers or business.

15. Intellectual Property

Unless otherwise stated, content appearing on the Marple Pet Shop website, including text, graphics, images, logos and website design, belongs to Marple Pet Shop or is used with appropriate permission.

You must not reproduce, copy, modify, distribute or commercially exploit our website content without appropriate permission.

16. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be uninterrupted, error-free or available.

Temporary interruptions may occur because of maintenance, technical issues, security issues or circumstances outside our reasonable control.

17. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms & Conditions is intended to exclude or restrict your statutory consumer rights.

We will not use these Terms & Conditions to remove responsibilities that cannot legally be excluded or limited under UK law. UK guidance states that unfair consumer terms cannot be enforced and that businesses cannot contract out of certain responsibilities relating to faulty or misdescribed goods.

18. Events Outside Our Reasonable Control

We may not be responsible for delays or failures caused by circumstances outside our reasonable control, such as:

Natural events
Severe weather
Transport disruption
Delivery-network disruption
Technical failures
Cybersecurity incidents
Government action
Other circumstances beyond our reasonable control

Where such an event occurs, we will take reasonable steps to minimise its effect and continue providing our services where possible.

19. Complaints

If you have a complaint about an order, product or service, please contact us first so that we can try to resolve the matter.

Marple Pet Shop
Email: support@marplepetshop.com
Phone: +44 161 427 0111
Customer Service Hours: Monday–Friday | 9:00 AM–5:00 PM UK local time

We will review complaints fairly and provide an appropriate response.

20. Privacy

Personal information provided to Marple Pet Shop is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

21. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or applicable legal requirements.

The latest version will be published on our website with the relevant Effective Date and Last Updated date.

Changes will not affect rights that have already arisen under an existing contract unless permitted or required by law.

22. Governing Law

These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to the mandatory consumer protections that apply to you.

Nothing in these Terms & Conditions prevents a consumer from relying on mandatory rights or protections available under applicable UK law.

23. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Important Notice

These Terms & Conditions apply specifically to Marple Pet Shop and customers purchasing from our UK online store.

They are intended to operate alongside applicable UK consumer protection and data protection laws. Nothing in these Terms & Conditions is intended to remove, restrict or exclude any consumer rights that cannot legally be excluded or restricted under applicable UK law.

For information about returns and refunds, please refer to our Return & Refund Policy. For information about delivery, please refer to our Shipping Policy. For information about how we handle personal information, please refer to our Privacy Policy.