Last Updated: 26 September 2026
Marple Pet Shop respects your privacy and is committed to handling your personal information fairly, lawfully and transparently. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website or purchase products from us in the United Kingdom.
This Privacy Policy is intended for customers in the United Kingdom and is designed around applicable UK data protection and privacy requirements, including the UK GDPR, Data Protection Act 2018 and Privacy and Electronic Communications Regulations (PECR).
1. Information We Collect
Depending on how you interact with Marple Pet Shop, we may collect:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Information you provide when contacting customer service
- Account information, where an account is available
- Information relating to returns, refunds or other customer-service requests
- Website usage and technical information where applicable
We only collect personal information that is relevant to the purposes for which it is used.
2. Payment Information
When you place an order, payment information may be processed by the relevant payment service provider.
Depending on the payment method used, Marple Pet Shop may receive limited payment-related information needed to confirm and manage your order. Full payment-card details may be handled directly by the applicable payment provider rather than being stored by Marple Pet Shop.
We use payment information only where necessary to process payments, complete orders, handle refunds and prevent or investigate payment-related problems.
3. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, where applicable, such as:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- Technical and security information
This information may help us operate, secure and improve the website.
4. Cookies and Similar Technologies
Marple Pet Shop may use cookies and similar technologies to operate the website, remember preferences, support shopping functions and, where applicable, understand website usage.
Strictly necessary cookies may be used where required for the website or services you request. Non-essential cookies and similar technologies will be used only where the required consent has been obtained.
We will provide appropriate information about the cookies and similar technologies used on our website and, where required, allow you to manage your preferences. UK rules require organisations to provide clear information about such technologies and generally obtain consent before using non-exempt technologies.
5. How We Use Personal Information
Marple Pet Shop may use personal information to:
- Process and fulfil orders
- Arrange delivery
- Process payments and refunds
- Provide customer service
- Respond to enquiries
- Manage customer accounts, where applicable
- Maintain and improve our website
- Protect our website, customers and business from fraud or misuse
- Meet legal and regulatory obligations
- Send marketing communications where permitted and, where required, with your consent
- Maintain appropriate business and transaction records
We will only use personal information where we have a lawful basis for doing so.
6. Marketing Communications
If you choose to receive marketing communications from Marple Pet Shop, we may send information about products, offers, promotions or other relevant updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
We will comply with applicable UK direct-marketing requirements, including PECR and UK data protection requirements. Electronic marketing to individuals is subject to specific rules regarding consent and permitted marketing methods.
7. How We Share Information
We may share personal information where necessary to operate our business and provide services to you, including with relevant:
- Payment service providers
- Delivery and shipping providers
- Website and technology service providers
- Customer-service providers
- Fraud-prevention or security providers
- Professional advisers where necessary
- Government bodies, regulators or law-enforcement authorities where legally required
We do not sell your personal information as a general business practice.
We only share information where there is an appropriate legal basis and where the information is necessary for the relevant purpose.
8. Third-Party Services
Our website may use third-party services to support functions such as payment processing, website operation, delivery, security, analytics or other necessary services.
Where a third party processes personal information on our behalf, we expect appropriate contractual and security arrangements to be in place.
Where third-party services independently process information under their own privacy policies, their own terms and privacy notices may also apply.
9. Advertising and Analytics
Where applicable, Marple Pet Shop may use analytics or advertising technologies to understand website activity, improve our website or measure advertising performance.
Where these technologies involve cookies or similar storage/access technologies that require consent, we will seek the appropriate consent before using them.
We will not state that particular advertising or analytics services are used unless they are actually implemented on the website.
10. Data Security
Marple Pet Shop takes reasonable and appropriate measures to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Complete transactions
- Provide customer service
- Maintain appropriate business records
- Resolve disputes
- Meet legal, accounting and regulatory requirements
- Protect our legitimate business interests
When personal information is no longer required, we will take appropriate steps to securely delete, anonymise or otherwise dispose of it where appropriate.
12. Children’s Privacy (Under 16)
Marple Pet Shop’s website and services are intended for customers who are 16 years of age or older.
We do not knowingly seek to collect personal information directly from children under 16 for independent purchasing or marketing purposes.
UK law contains specific protections for children’s information, and the applicable requirements can depend on the service and circumstances.
If you believe that a child under 16 has provided personal information to us, please contact us so that we can review the information and take appropriate action.
13. Your Privacy Choices
You may have choices regarding how we use your personal information.
Depending on the circumstances, you may:
- Opt out of marketing communications
- Change certain account or contact information
- Manage applicable cookie preferences
- Request access to your personal information
- Ask us to correct inaccurate information
- Ask us to delete personal information where applicable
- Object to certain processing
- Request restriction of processing in certain circumstances
- Request data portability where applicable
These rights are subject to applicable UK data protection law.
14. UK Privacy Rights
For customers in the United Kingdom, applicable privacy rights arise primarily under UK data protection law rather than separate London or regional state privacy laws.
Depending on the circumstances, UK customers may have rights including:
- Right of access – to request a copy of personal information we hold about you.
- Right to rectification – to request correction of inaccurate or incomplete information.
- Right to erasure – to request deletion of personal information in circumstances where the law permits.
- Right to restriction – to request restriction of certain processing.
- Right to object – to object to certain types of processing, including certain direct marketing.
- Right to data portability – to receive certain personal information in a usable format and, where applicable, have it transferred to another organisation.
- Rights relating to automated decision-making and profiling, where applicable.
The availability of each right depends on the circumstances and applicable legal requirements.
15. Do Not Track Signals
Some web browsers may provide “Do Not Track” or similar browser settings.
Because there is no single universally adopted UK standard requiring websites to respond to all Do Not Track signals, Marple Pet Shop may not respond to such signals automatically.
You can instead manage applicable privacy, cookie and marketing preferences through the choices provided on our website.
16. External Links
Our website may contain links to external websites or services.
Marple Pet Shop is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or privacy practices.
When we make changes, we will update the Last Updated date at the top of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how Marple Pet Shop handles personal information.
18. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right or have a concern about how your personal information is handled, please contact us:
Business Name: Marple Pet Shop
Business Email: support@marplepetshop.com
Business Phone: +44 161 427 0111
Business Address: 61 Stockport Road, Marple, Stockport, England, SK6 6AA, United Kingdom
Customer Service Hours: Monday–Friday | 9:00 AM–5:00 PM UK local time
Time Zone: Europe/London
Important Privacy Notice
Marple Pet Shop aims to keep this Privacy Policy accurate, clear and up to date. The information above describes our general privacy practices for customers in the United Kingdom. Where a particular processing activity, third-party service, cookie, advertising technology or payment method is not actually used by Marple Pet Shop, this Privacy Policy should not be interpreted as confirming that such service or technology is in use.
UK privacy notices should clearly explain who is processing personal information, why it is processed, the applicable legal basis, relevant recipients, retention and individual rights.