Last Updated: 26 September 2026
These Billing Terms & Conditions apply to purchases made through Marple Pet Shop and explain the payment methods, billing information and payment requirements for orders placed through our UK online store.
1. Accepted Payment Methods
Marple Pet Shop accepts the following payment methods, where available at checkout:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
- Google Pay
- Amazon Pay
Available payment methods may vary depending on the checkout process, payment provider and other applicable circumstances.
2. Payment Currency
All product prices and applicable shipping charges are displayed in British Pounds Sterling (GBP/£) unless otherwise stated.
Your payment will be processed according to the currency and payment information displayed at checkout.
3. Payment at Checkout
Payment must be successfully completed through one of the payment methods available at checkout before an order can be processed.
By submitting an order, you confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.
4. Payment Authorisation
Payments may be subject to authorisation or verification by your bank, card issuer or applicable payment service provider.
If a payment is declined, cannot be authorised or cannot be completed, we may be unable to process the order.
Marple Pet Shop is not responsible for delays caused by a customer’s bank, card issuer or payment provider.
5. Card Payment Information
Payment-card information may be processed securely by the applicable payment service provider.
Marple Pet Shop does not require customers to provide full payment-card details directly to us when the payment is processed through a third-party payment service.
6. Billing Information
Customers are responsible for providing accurate billing information when placing an order.
This may include:
- Full name
- Billing address
- Email address
- Telephone number
- Other information required to complete the payment
Incorrect or incomplete billing information may result in payment or order-processing delays.
7. Order Confirmation
After successfully placing an order, you may receive an order confirmation by email.
An order confirmation provides information about your purchase and does not change any applicable statutory consumer rights.
8. Pricing and Billing Errors
We take reasonable care to ensure that product prices and billing information displayed on our website are accurate.
If a genuine pricing or billing error is identified, we may contact you before processing the order.
If an order has been affected by a genuine error and payment has already been taken, we will take appropriate steps to resolve the issue, including providing a refund where applicable.
9. Refunds
Where a refund is due, it will generally be issued using the original payment method where reasonably possible.
The time required for a refund to appear in your account may depend on your bank, card issuer or payment provider.
Refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer rights.
10. Payment Security
Marple Pet Shop takes reasonable steps to protect payment and billing information.
Customers should also take appropriate steps to protect their payment information and account credentials.
We will not ask you to provide sensitive payment information through an unsolicited email or message.
11. Fraud Prevention
Payments and orders may be subject to security checks to help prevent unauthorised transactions and fraudulent activity.
Where an order cannot be reasonably verified, we may delay, decline or cancel the transaction where permitted by applicable law.
12. Payment Provider Services
Some payment methods may be provided and processed by third-party payment services.
The relevant payment provider may apply its own terms, conditions and privacy practices to the payment transaction.
13. Contact Information
If you have questions regarding billing or payment, please contact:
Business Name: Marple Pet Shop
Business Email: support@marplepetshop.com
Business Phone: +44 161 427 0111
Business Address: 61 Stockport Road, Marple, Stockport, England, SK6 6AA, United Kingdom
Customer Service Hours: Monday–Friday | 9:00 AM–5:00 PM UK local time
Time Zone: Europe/London
Important Billing Notice
- Currency: GBP (£)
- Payment Methods: Visa, Mastercard, American Express, Discover, Diners Club International, JCB, UnionPay, Google Pay and Amazon Pay
- Payment availability may vary at checkout.
- Customers are responsible for providing accurate billing information.
- Payment must be successfully authorised before an order can be processed.
- Refunds are handled according to the applicable Return & Refund Policy and UK consumer rights.
- Nothing in these Billing Terms & Conditions limits any statutory consumer rights that cannot legally be excluded.