Last Updated: 26 September 2026
Marple Pet Shop provides delivery within the United Kingdom. This Shipping Policy explains our order processing times, shipping charges and delivery information.
1. Order Processing Time
Orders are normally processed within:
- Processing Time: 1–2 business days
- Processing takes place Monday through Friday.
- Orders are generally not processed on weekends or UK public holidays.
- Once processed, your order will be prepared for shipment and handed over to the applicable shipping carrier.
Processing times are estimates and may be longer during peak periods, holidays, or circumstances outside our reasonable control.
2. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM UK local time (Europe/London)
Orders placed on weekends or UK public holidays will generally begin processing on the next available business day.
Orders placed before 5:00 PM UK local time will generally begin processing on the same business day.
Orders placed after 5:00 PM UK local time will generally begin processing on the next business day.
3. Shipping Cost
We offer a simple and transparent shipping structure for eligible orders within the United Kingdom.
Orders of £350.00 or More
FREE STANDARD SHIPPING
Orders with a merchandise subtotal of £350.00 GBP or more qualify for free standard shipping.
Orders Under £350.00
FLAT SHIPPING FEE: £18.00 GBP
Orders with a merchandise subtotal below £350.00 GBP are subject to a £18.00 flat standard shipping fee.
Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.
4. Transit Time
The estimated standard shipping transit time is:
3–4 business days
Transit time begins after the order has been processed and dispatched.
Delivery times are estimates and may vary depending on the delivery location and carrier.
5. Total Estimated Delivery Time
The estimated total delivery timeframe is:
4–6 business days
This consists of:
- Processing: 1–2 business days
- Transit: 3–4 business days
- Estimated total: 4–6 business days
Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.
6. Shipping Confirmation & Tracking
Once your order has been dispatched, we may provide a shipping confirmation by email.
Where tracking is available for your delivery, tracking information may be provided so you can follow the progress of your shipment.
7. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your:
- Name
- House/building number
- Street address
- Town/City
- Postcode
- Contact information
Marple Pet Shop cannot be responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
8. Delivery Delays
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:
- Severe weather
- Public holidays
- Carrier delays
- Transport disruption
- High-volume periods
- Unexpected operational issues
If a delivery is delayed, we will take reasonable steps to assist you where possible.
9. Lost or Missing Packages
If your order does not arrive within the expected delivery timeframe, please contact Marple Pet Shop so that we can review the delivery status and, where appropriate, contact the relevant delivery carrier.
Please provide your order details when contacting us.
10. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the carrier may make another delivery attempt or provide instructions for collection or redelivery.
Customers should follow any instructions provided by the delivery carrier.
Additional delivery arrangements may depend on the carrier and circumstances of the delivery.
11. Domestic Shipping
We currently offer shipping within the United Kingdom.
Applicable shipping charges and delivery information will be displayed at checkout before the order is completed.
12. International Shipping
International shipping is not currently offered.
Orders are currently limited to delivery addresses within the United Kingdom.
13. Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible:
Email: support@marplepetshop.com
Phone: +44 161 427 0111
We will try to accommodate requests received before an order has been processed or dispatched.
Once an order has been dispatched, cancellation or address changes may no longer be possible. Your statutory consumer rights remain unaffected.
14. Shipping Restrictions
We currently ship to eligible delivery addresses within the United Kingdom.
Certain locations or products may be subject to delivery restrictions where required by the relevant carrier or applicable law.
If a delivery cannot be completed to the address provided, we will contact you where reasonably possible.
15. Contact Information
For questions about shipping, delivery or your order, please contact:
Business Name: Marple Pet Shop
Business Email: support@marplepetshop.com
Business Phone: +44 161 427 0111
Business Address: 61 Stockport Road, Marple, Stockport, England, SK6 6AA, United Kingdom
Customer Service Hours: Monday–Friday | 9:00 AM–5:00 PM UK local time
Time Zone: Europe/London
Important Shipping Notice
- FREE STANDARD SHIPPING: Orders of £350.00 GBP or more
- FLAT SHIPPING: £18.00 GBP for orders under £350.00
- Processing Time: 1-2 business day
- Transit Time: 3–4 business days
- Estimated Total Delivery Time: 4–6 business days
- Order Cut-Off Time: 5:00 PM UK local time (Europe/London)
- Shipping Destination: United Kingdom only
- Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.
- Processing and transit times may be longer during UK public holidays, peak periods, severe weather or carrier disruptions.
- Customers should carefully verify their shipping information before completing an order.